Are you experiencing problems with your HP printers, especially HP LaserJet printers, where they are constantly rebooting over and over? If you look closely at the screen just before the reboot you may see a message pop up “Service Error 79”.
We have noticed this happening in a few offices, where all of the HP printers on a network would reboot over and over and pop-up the Service Error 79 message. We tried all of the recommended steps we could find, such as:
Unplugging the printer and plugging it back in
Updating the printer firmware
Restoring to factory defaults
Cleaning out everything in the print queue from all network attached computers
Turning off all computers on the network
Changing IP from static to DHCP and back again
None of the above steps fixed the issue. However, we did notice that the printers would reboot over and over again and crash with the Service Error 79 message only when plugged in with an ethernet cable or if they were connected to Wi-Fi. When taking them off the network they did not reboot. When plugging them into a computer directly with a USB cable they did not reboot.
We’re talking about a mix of different LaserJet printers, at least 4 different models were doing the same thing.
Finally, we found out that a single setting on the printers was causing this. We went into the webpage for the printer, into the network settings, advanced, and disabled the “WS Discovery” service. It took several tries because we’d have to pause while navigating the site each time the printer rebooted (once every 10 seconds or so).
But ultimately if you wait until right after the printer reboots and comes online, then check mark the box to turn off WS Discovery and apply, it should fix the issue.
So far we’ve applied this “fix” to several HP printers and it has solved the issue in all cases.
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As a business owner or manager, you know that reliable email communications are important to the success of your business. my PC Techs can help keep your corporate email running as smooth as possible, with fast and knowledgeable email support services for businesses located anywhere in the Phoenix, Arizona metro area. Our expert computer technicians come to you and help with all of your business technical support needs including email support, email hosting services, and the configuration of email accounts on computers, smartphones and tablets including iPhones, iPads, Android smartphones and tablets, desktop computers, laptops, and servers.
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Create new email hosting services for your business internally or on Google Gmail, Microsoft Outlook, or other cloud email hosting services
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Don’t unplug, we come to you! The award winning technology team at my PC Techs makes it easy for your Phoenix or Scottsdale area business to save money and increase productivity by delivering superior technology solutions. Call now to schedule a visit from your own dedicated computer expert: (602) 456-0150 or click here to email us.
Phoenix, Arizona has it all: Warm weather, strong population growth, and a business-friendly economy making it one of the best places in America to own and operate a business. If you own a business in the Phoenix area you most likely depend on your computers for most of your day to day operations. It is important to protect your computers and important business data from viruses by hiring an experienced computer technician. Your Phoenix area business can count on my PC Techs, a local IT and computer repair company, to keep your computers and important data safe.
Most computer owners think all that is necessary to prevent viruses is a good antivirus program. While an antivirus program is a good start, hackers have elaborate methods for bypassing these safeguards. This means that spyware, malware, ransomware, rootkits, adware, Trojan viruses, and more might wind up infecting even the most cautious of computer users. To protect sensitive data, avoid infections from crafty viruses, and thwart ransomware viruses like Cryptolocker, seek a professional. Effective virus prevention usually involves user training, special software configurations, and routine monitoring from a professional computer technician.
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Our professional computer repair technicians are here to help protect your Phoenix, Arizona business computers and data. Our virus removal and prevention methods will help eliminate those pesky pop-ups and keep you safe from potentially costly ransomware infections such as Cryptolocker. After all, a well-protected computer is a happy computer.
Whether you need immediate computer help or regular computer services, contact us. The computer experts at my PC Techs provide expert computer maintenance and computer repair for your computers, networks, and servers. Servicing Phoenix, Scottsdale, Tempe, Chandler, Gilbert and surrounding areas, call (602) 456-0150.
Don’t unplug, we come to you! The award winning technology team at my PC Techs makes it easy for your Phoenix or Scottsdale area business to save money and increase productivity by delivering superior technology solutions. Call now to schedule a visit from your own dedicated computer expert: (602) 456-0150 or click here to email us.
Most businesses depend on computers working efficiently. If your business needs computer help or computer repair in Phoenix, call us. Our expert computer technicians keep your business running and provide a wide selection of computer support services for your computers, servers, and data networks.
A slow computer or a computer crashing can indicate failing hardware. These could also be indications of viruses and malware. If you’re experiencing these problems, call us right away for PC repair. Viruses and malware can quickly take down your entire network. We will fix the problems you are having today and can provide routine computer support that will help you avoid these issues in the future.
Many small businesses don’t have time to manage regular data backups. Your business needs a real-time backup solution to prevent disaster. We can help setup and manage the best data protection for your business, and in the event of hardware problems or a server crash, our computer repair experts can help reinstall your files and recover your data.
Most computer users put off installing updates because an update can take a long time and, infrequently, cause your computer to get stuck in a loop. We can install your updates as necessary and help manage keeping all computers and servers in your organization up to date. One such update is Windows 10, are you considering upgrading? Our computer technicians can help you migrate your data to the new operating system and also provide training in using the new software.
If you need computer networking assistance, we run network cables and manage computers networks and networking equipment such as routers and switches. No matter the size of your business, keeping your network functioning smoothly will help protect your data and will result in increased productivity. Let us manage your computer networking so that you don’t have to worry about it.
Hiring our computer experts for weekly or monthly technical support is a good way to prevent downtime. During our regular computer maintenance visits to your business we will repair slow computers, fix crashing computers, and can train your employees on computer software and usage to help increase productivity. During our visit we can also install software, manage computer backups, and install new computers and servers as necessary.
Whether you need immediate computer help or regular computer services, contact us. The computer experts at my PC Techs provide expert computer maintenance and computer repair for your computers, networks, and servers. Servicing Phoenix, Scottsdale, Tempe, Chandler, Gilbert and surrounding areas, call (602) 456-0150.
Don’t unplug, we come to you! The award winning technology team at my PC Techs makes it easy for your Phoenix or Scottsdale area business to save money and increase productivity by delivering superior technology solutions. Call now to schedule a visit from your own dedicated computer expert: (602) 456-0150 or click here to email us.
WE WORK HARD FOR YOU, BUT DON'T JUST TAKE OUR WORD FOR IT! We've helped over 1,000 satisfied businesses throughout the Phoenix valley, click here to view some of their testimonials:
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