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Posts Tagged ‘virus’

Computer Virus and Malware Removal in Phoenix, AZ

Saturday, May 14th, 2016

Phoenix, Arizona has it all: Warm weather, strong population growth, and a business-friendly economy making it one of the best places in America to own and operate a business. If you own a business in the Phoenix area you most likely depend on your computers for most of your day to day operations. It is important to protect your computers and important business data from viruses by hiring an experienced computer technician. Your Phoenix area business can count on my PC Techs, a local IT and computer repair company, to keep your computers and important data safe.

Most computer owners think all that is necessary to prevent viruses is a good antivirus program. While an antivirus program is a good start, hackers have elaborate methods for bypassing these safeguards. This means that spyware, malware, ransomware, rootkits, adware, Trojan viruses, and more might wind up infecting even the most cautious of computer users. To protect sensitive data, avoid infections from crafty viruses, and thwart ransomware viruses like Cryptolocker, seek a professional. Effective virus prevention usually involves user training, special software configurations, and routine monitoring from a professional computer technician.

Beyond prevention, virus removal is another area where you’ll want to enlist the help of a professional to be safe. In some extreme cases, a single virus infection that is not properly cared for can result in all of your computer data being lost forever. Even if everything seems fine at the moment, a computer can have a virus on it that is well-hidden. Rootkits, spyware, malware, adware, and trojans can slip by many virus software filters, wind up on a hard drive unnoticed, and endanger computer data.

Even seemingly “simple” to remove viruses like pop-ups from a fake virus infection require a professional to clean. If a computer is already infected, removing and cleaning the known virus or malware infection may involve a deeper look at the computer to find and remove associated viruses hidden from plain sight.

Our professional computer repair technicians are here to help protect your Phoenix, Arizona business computers and data. Our virus removal and prevention methods will help eliminate those pesky pop-ups and keep you safe from potentially costly ransomware infections such as Cryptolocker. After all, a well-protected computer is a happy computer.

Whether you need immediate computer help or regular computer services, contact us. The computer experts at my PC Techs provide expert computer maintenance and computer repair for your computers, networks, and servers. Servicing Phoenix, Scottsdale, Tempe, Chandler, Gilbert and surrounding areas, call (602) 456-0150.

Don’t unplug, we come to you! The award winning technology team at my PC Techs makes it easy for your Phoenix or Scottsdale area business to save money and increase productivity by delivering superior technology solutions. Call now to schedule a visit from your own dedicated computer expert: (602) 456-0150 or click here to email us.

CyptoLocker Virus: How to Protect Your Computers

Sunday, October 27th, 2013

CryptoLocker AlertThe my PC Techs team wants to make you aware of a new and very serious virus that’s going around. The name of this disturbing new virus is CryptoLocker.

The reason for this urgent warning is due to the extreme nature of the threat. CryptoLocker encrypts and “locks” all of your personal computer files in a way that makes it impossible to recover them via normal methods. The virus also reaches out over a network to attack other nearby computers, and can easily take down an entire office of computers if left to run free.

You will only regain access to the locked files after paying a $300 ransom per computer to the criminals who wrote the virus.

We encourage you to immediately perform the following steps to help protect your family and business computers:

  1. Call a meeting with everyone in your company and speak with all family members in your home. Remind them to never open an email attachment unless they are expecting the attachment in advance.
  2. Even if they are expecting an attachment, double check the attachment very carefully before clicking on it. The virus is usually disguised as a file inside of a .zip file sent via email. The virus will come with a normal looking icon such as a Word Doc or a PDF file, but the file extension of the attachment will be an .exe file or something else that you don’t recognize instead.
  3. Make sure you have anti-virus software that is up to date and functioning properly.
  4. You should also be running the Professional (purchased) version of MalwareBytes.
  5. Use Chrome or Firefox (not Internet Explorer) to browse the internet and, if possible, enable script blocking in your browser.
  6. Double check that you have a good backup plan for all of your important data. You should have multiple copies of recent backups for all files on all computers. At least one copy of your backups should be stored away in a safe place (not connected to your computer).

As always, the instant you suspect that your computer has been infected by a virus you should immediately turn off your computer and contact a technology professional for assistance. DO NOT turn your computer back on until the threat has been evaluated! If you leave your computer turned on after a virus infection, you are giving the virus more time to damage your data.

If you have any questions at all about this new threat or would like some additional help securing your data, please don’t hesitate to give us a call. We’re here to help.

PS: Please share this warning with anyone you know who may be vulnerable to this virus. The frequency of the attacks appears to be accelerating.

Computer Pop-Ups Got You Down?

Tuesday, April 23rd, 2013

 


 


 
How frustrating is it to be at your computer, just trying to get your work done, when all of a sudden you’re attacked by intrusive pop-ups? Sure, you might learn about the next big deal on hair removal products, but these distracting windows can prevent you from getting the job done.

If you are getting annoying little popups while you work there’s a good chance your computer has a virus or malware. This intrusive and often dangerous software should be removed by a computer expert. Like the ones at my PC Techs.

We provide Expert Technology Solutions You Can Trust.

You don’t have to know much about computers, all you need is our number. We can help!

Call my PC Techs at 602.456.0150 and get your work done faster.
 
 
 
 
 

Job Opportunity: Computer Repair Technician / Mobile Field Computer Repair and IT Support for Phoenix, Arizona

Tuesday, January 25th, 2011

Company: my PC Techs
Location: Phoenix, AZ
http://www.mypctechs.com

my PC Techs is a locally owned team of information technology professionals based in Phoenix, Arizona, near Chandler Blvd. and the I-10. Our team is comprised of computer experts with many years of hands-on experience and we are currently searching for a fellow technology guru to join our family. The right person for this job enjoys a challenge, has fun working with computers, is social and enjoys meeting new people, is quick and responsive, and will appreciate our organizational culture of providing an honest service to help people better their lives through technology.

This is a mobile support, contract to hire position. You will service business and residential clients at home, in their office, or remotely throughout the Phoenix area. We repair computer hardware and software for residential and commercial clients, and provide a complete range of business IT Support services, including consulting, upgrading, and server administration. Your primary job function will include the following desktop, laptop, and server duties: Computer repair, computer installation networking, software configuration, software installation, virus removal, user and email management, training, and general IT support.

We have grown rapidly throughout the recession and have experienced even greater growth thus far in 2011. As a firm that deeply values our team members, you will be in an excellent position to share in this success as our operations continue to expand.

Requirements:
5+ Years of hands-on computer repair experience
MAC experience A+

For the right person, this could very well be the most rewarding job you’ve ever had.

To apply, email your resume to jobs@mypctechs.com


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Customer Service, the On Site Computer Repair Advantage

Monday, August 23rd, 2010

Many years ago when a computer crashed, started running slowly, caught a virus, or lost data, the only recourse you had was to unplug your computer and “take it down to the shop” for repair. Sure, on-site computer repair has been around for some time, but in those days it was extremely expensive for someone come out to your home or business to look over your computer systems. The level of experience necessary for a computer repair technician to perform on-site support is high, and as a result that advanced level of support was only available to companies with large budgets. Each on-site technical worker must be an expert to survive the cutting-edge rigors of working with multiple hardware and software configurations each day. High hourly rates for computer experts allowed physically established computer repair stores to thrive for many years. They could hire one expert, and then employ a large group of less experienced staff for cheap who would work with the expert to learn how to fix the computers that came into the store.

Unfortunately, low prices did not always equate to convenience. The disadvantages to you are high when your only option is to drop a broken computer off somewhere down the road. Forced to crawl around under a desk unplugging cables, hoping that you can remember the correct sequence of cables to plug back in you finally get your computer back is no fun. If you make it past that step without being electrocuted, the next task is to haul the dusty computer and maybe monitor or other accessories out into the heat, rain, wind, or whatever weather we were having that day. Finally, the worst part, handing over all of your sensitive information to the stranger at the counter of the computer repair shop. Do you know the owner or person working at the counter? Great, but do you also know the other people working in the back room? Do they really even care about you or your data? Is your information safe? Just what ARE they doing back there with your stuff after you leave? Will they fix this problem only for you to discover more computer issues once you hook everything back up?

Things have changed considerably over the past five years, all for the better. These days, it’s more affordable for you to have your computer systems serviced on-site in your home or business. The hourly rate for experienced computer repair technicians has come down considerably, changing the playing field between on-site and in-store support companies. What used to be the biggest advantage for the brick and mortar computer store, physical presence, has actually turned into it’s greatest liability. The large operating costs of leasing a physical storefront have made it impossible for old style computer repair firms to compete. As a result of increased operating costs, lease, electricity and other limiting factors, physical computer repair shops are forced to charge more for computer repair services just to cover unnecessary overhead. Efficient on-site computer repair firms avoid these overheads, operating remotely, covering larger areas, and are able to pass the savings on directly to you, the customer. As a result of lower prices, more and more people are realizing the immense advantages to on-site repair, which go far beyond the ability to save money.

A client of ours recently left us a testimonial that sums up the experience quite nicely, “I liked your service, because right away I felt like my PC technician was a friend. He explained everything to me and answered all of my questions.” That is the level of customer service that a physical computer repair shop cannot match. Beyond simply fixing the problem, a technician in your home or business is a real person that is available to answer questions, explain to you what is wrong, and work with you – not just to fix one problem, but several problems all on the same visit. When your original problem is fixed, you’ll probably have time to fix three or four more problems that you otherwise wouldn’t have thought about had your computer been in a back room somewhere else. When you encounter a preventable problem, such as a computer virus, a live person there to assist you can not only help you remove it, they can offer expert training and advice on ways to protect yourself in the future. 95% of computer issues most people have can be fixed right there, on-site. In the rare instance that a more time-consuming repair is necessary, the technician already has everything taken apart for you and can take the necessary parts to a central repair facility for you, bringing back the repaired parts once complete. All the while, freeing up your time and allowing you to work on other things. More importantly, your ability to interact face to face with your computer repair technician gives you the advantage of knowing exactly WHO is working on your computer and whether or not you should trust them with your important pictures, business accounting information, emails and passwords.

Everyone likes to save money, and given the opportunity, 9 out of 10 will go with the less expensive option. It’s nice that the tables have turned to favor the customer, making it possible for everyone to experience better computer repair service without extra work or hassles, and at prices those large computer stores just can’t beat.


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Same day on-site computer repair services for these Arizona cities: Apache Junction, Ahwatukee, Carefree, Cave Creek, Chandler, Chandler Heights, Fountain Hills, Gilbert, Glendale, Higley, Laveen, Mesa, Paradise Valley, Peoria, Phoenix, Scottsdale, Tempe

We service these Phoenix area zip codes: 85001, 85002, 85003, 85004, 85005, 85006, 85007, 85008, 85009, 85010, 85011, 85012, 85013, 85014, 85015, 85016, 85017, 85018, 85019, 85020, 85021, 85022, 85023, 85024, 85025, 85026, 85027, 85028, 85029, 85030, 85031, 85032, 85033, 85034, 85035, 85036, 85037, 85038, 85039, 85040, 85041, 85042, 85043, 85044, 85045, 85046, 85048, 85050, 85051, 85053, 85054, 85055, 85060, 85061, 85062, 85063, 85064, 85065, 85066, 85067, 85068, 85069, 85070, 85071, 85072, 85073, 85074, 85075, 85076, 85078, 85079, 85080, 85082, 85083, 85085, 85086, 85087, 85097, 85098, 85099, 85117, 85118, 85119, 85120, 85121, 85122, 85123, 85127, 85140, 85141, 85142, 85143, 85145, 85147, 85172, 85173, 85178, 85190, 85201, 85202, 85203, 85204, 85205, 85206, 85207, 85208, 85209, 85210, 85211, 85212, 85213, 85214, 85215, 85216, 85217, 85218, 85219, 85220, 85224, 85225, 85226, 85227, 85233, 85234, 85236, 85241, 85242, 85244, 85246, 85248, 85249, 85250, 85251, 85252, 85253, 85254, 85255, 85256, 85257, 85258, 85259, 85260, 85261, 85262, 85263, 85264, 85266, 85267, 85268, 85269, 85271, 85274, 85275, 85277, 85278, 85280, 85281, 85282, 85283, 85284, 85285, 85286, 85287, 85290, 85295, 85296, 85297, 85298, 85299, 85301, 85302, 85303, 85304, 85305, 85306, 85307, 85308, 85309, 85310, 85311, 85312, 85318, 85322, 85323, 85326, 85327, 85329, 85331, 85335, 85338, 85339, 85340, 85343, 85345, 85351, 85353, 85363, 85372, 85373, 85374, 85375, 85376, 85377, 85378, 85379, 85380, 85381, 85382, 85383, 85385, 85387, 85388, 85396

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