Tech Tips - Business IT Support Tips
Posts Tagged ‘computer systems’
Friday, March 15th, 2013
We always ask new clients if they would like us to come out on a regular basis to perform routine computer maintenance. Regular maintenance on your computer systems can extend the life of your machines by many years, and in many cases will help prevent catastrophic failure. As an example, we recently came upon a laptop that was given to us for repair. The system hadn’t been maintained in over three years, and in this case the system fan had stopped spinning. The fan was locked up as a result of dust buildup.
All kinds of bad things happen to a laptop or desktop when a system fan stops spinning. Here, without air circulation the CPU (processor) became so hot that the CPU’s metal fused to the metal on the heat sink. As you can see in the image below, there’s actually a strip of metal from the CPU melted on to the heat sink itself.
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Unfortunately, this is a costly repair requiring a replacement of the fan, heat sink, and CPU. It’s not as bad as it could be, however. The system board itself didn’t melt. We’ve seen that happen on some systems in a similar situation where the system fan had failed.
This failure could have been prevented with regular maintenance. Dusting out your laptop and desktop fans and cases with compressed air will prevent heat and dust from killing them. Heat and dust are the #1 killers of computer systems and electronics! Just like your car, your computers need regular care too if you want them to last longer. Extend the life of your computers, let my PC Techs help you maintain them with regular visits. Give us a call, (602) 456-0150.
Tuesday, September 27th, 2011
Have you considered upgrading the technology for your office? Many companies have been holding off on expensive computer upgrades for several years while, slashing workforce at the same time. This is a potent mix that has a negative impact on office productivity. If you are getting by with a small staff and old computer systems now is a great time to upgrade and improve worker efficiency.
As a Dell Registered Partner, my PC Techs can help you acquire new computers and servers for your office at 10% or 20% prices lower than our competitors. We never mark up the cost of hardware or software, and pass all of our savings on to YOU. https://www.mypctechs.com/dell.php
Do you need $20,000 in new computer equipment? Get it now for only $14,000. We have provided this level of savings to our clients for several years.
After an upgrade, what happens to your old computer equipment? We help you put the old computer equipment to good use. One Arizona company has set a great example for others, take a look at this article: http://news.yahoo.com/reliance-build-inc-donates-computers-k-4-charter-070736628.html
As discussed in the article linked above, donating your used computer equipment to a local non-profit in need is a great way to help out your community. my PC Techs currently knows of two Arizona non-profits that are looking for donations of computer equipment. If you know of anyone looking to upgrade have them give us a call (602) 456-0150. We will help them save money on their new equipment and put all of their old computer systems to great use. Everyone wins in this scenario.
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Monday, September 13th, 2010
The modern office is definitely an amazing thing to watch. Emailing, scanning, printing, digital document processing, online database systems, more. What isn’t done via computer in today’s office? As a business owner or manager in charge of running an office, it’s important to remember that productivity in a digital office is often directly tied to the computers that power the office. Office productivity can be boosted significantly with simple technology upgrades. When is the last time the computer systems in your office were upgraded? What about the network? ISP? Accessories, such as printers, scanners, copiers? How about recently added mobile computing technologies (laptops, smartphones)?
It is important for your office to stay up to date with the latest technologies. When humans using computers power the majority of the operations in your office, it makes sense that faster computers will allow for faster work and increased productivity. Computers that have become old and slow due to age act as a handicap to your employees, and will hold them back from performing at higher levels. In addition, the speed factor is not the only negative that comes from using old technology. Older computers, networks and accessories are more prone to fail, causing office staff to take time away from work to focus on bugs, viruses, errors, and repairs.
Every office should maintain a reasonable technology budget that allocates a reasonable amount of money to spend, every year, on technology upgrades. When planning this budget, you should go beyond simply looking to replace computers that break. You should be looking to make upgrades that will increase office productivity. Simple things like replacing still working old computers with faster units, installing faster printers, giving employees access to email while in the field via laptops or smartphones. In addition to upgrades, your budget should include regular maintenance. A technician should visit on a regular basis, as often as once per week. Your technician should keep your computers updated, solve minor errors, and perform cleanup tasks to increase performance. That will limit the amount of time office staff must spend fiddling with computers and will allow them to focus on their work.
Ultimately, faster computers in your office will allow your office to perform more efficiently. You will process more work and, as a result, your business will have the capacity to grow further and faster than ever before.
Monday, August 23rd, 2010
Many years ago when a computer crashed, started running slowly, caught a virus, or lost data, the only recourse you had was to unplug your computer and “take it down to the shop” for repair. Sure, on-site computer repair has been around for some time, but in those days it was extremely expensive for someone come out to your home or business to look over your computer systems. The level of experience necessary for a computer repair technician to perform on-site support is high, and as a result that advanced level of support was only available to companies with large budgets. Each on-site technical worker must be an expert to survive the cutting-edge rigors of working with multiple hardware and software configurations each day. High hourly rates for computer experts allowed physically established computer repair stores to thrive for many years. They could hire one expert, and then employ a large group of less experienced staff for cheap who would work with the expert to learn how to fix the computers that came into the store.
Unfortunately, low prices did not always equate to convenience. The disadvantages to you are high when your only option is to drop a broken computer off somewhere down the road. Forced to crawl around under a desk unplugging cables, hoping that you can remember the correct sequence of cables to plug back in you finally get your computer back is no fun. If you make it past that step without being electrocuted, the next task is to haul the dusty computer and maybe monitor or other accessories out into the heat, rain, wind, or whatever weather we were having that day. Finally, the worst part, handing over all of your sensitive information to the stranger at the counter of the computer repair shop. Do you know the owner or person working at the counter? Great, but do you also know the other people working in the back room? Do they really even care about you or your data? Is your information safe? Just what ARE they doing back there with your stuff after you leave? Will they fix this problem only for you to discover more computer issues once you hook everything back up?
Things have changed considerably over the past five years, all for the better. These days, it’s more affordable for you to have your computer systems serviced on-site in your home or business. The hourly rate for experienced computer repair technicians has come down considerably, changing the playing field between on-site and in-store support companies. What used to be the biggest advantage for the brick and mortar computer store, physical presence, has actually turned into it’s greatest liability. The large operating costs of leasing a physical storefront have made it impossible for old style computer repair firms to compete. As a result of increased operating costs, lease, electricity and other limiting factors, physical computer repair shops are forced to charge more for computer repair services just to cover unnecessary overhead. Efficient on-site computer repair firms avoid these overheads, operating remotely, covering larger areas, and are able to pass the savings on directly to you, the customer. As a result of lower prices, more and more people are realizing the immense advantages to on-site repair, which go far beyond the ability to save money.
A client of ours recently left us a testimonial that sums up the experience quite nicely, “I liked your service, because right away I felt like my PC technician was a friend. He explained everything to me and answered all of my questions.” That is the level of customer service that a physical computer repair shop cannot match. Beyond simply fixing the problem, a technician in your home or business is a real person that is available to answer questions, explain to you what is wrong, and work with you – not just to fix one problem, but several problems all on the same visit. When your original problem is fixed, you’ll probably have time to fix three or four more problems that you otherwise wouldn’t have thought about had your computer been in a back room somewhere else. When you encounter a preventable problem, such as a computer virus, a live person there to assist you can not only help you remove it, they can offer expert training and advice on ways to protect yourself in the future. 95% of computer issues most people have can be fixed right there, on-site. In the rare instance that a more time-consuming repair is necessary, the technician already has everything taken apart for you and can take the necessary parts to a central repair facility for you, bringing back the repaired parts once complete. All the while, freeing up your time and allowing you to work on other things. More importantly, your ability to interact face to face with your computer repair technician gives you the advantage of knowing exactly WHO is working on your computer and whether or not you should trust them with your important pictures, business accounting information, emails and passwords.
Everyone likes to save money, and given the opportunity, 9 out of 10 will go with the less expensive option. It’s nice that the tables have turned to favor the customer, making it possible for everyone to experience better computer repair service without extra work or hassles, and at prices those large computer stores just can’t beat.
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