Tech Tips - Business IT Support Tips
Posts Tagged ‘hardware’
Thursday, July 5th, 2012
Most companies today depend on technology to survive and most people make use of a computing device at some point every single day to get the job done. In an ever more connected world, people work together using a combination of computers, tablets, and smartphones over local and global computer networks. It’s a fact that technology has changed the game for modern business, and the company with the best technology wins, allowing employees to work faster and more efficiently than competitors.
What’s the best way for you, the modern business owner, to manage the critical technology for your business? There are a couple of different options. First, you can let Joe, the ‘shade tree tech’ who works in HR, handle all of the technology issues. Second, you can hire a full time Information Technology Specialist. And third, you can hire a professional outside computer consulting company to handle the technology side of your business. Let’s briefly examine the pros and cons of all three options:
Enlisting a Non-Technical Employee
- This is the lowest cost solution
- Asking someone who is not technically inclined to do technical work can easily frustrate them, leading to an unhappy worker
- Problems are often resolved the wrong way, what seems like a working fix at the time eventually leads to larger and more costly problems
- Without detailed knowledge of the latest trends in the technology industry, these types of workers are unable to provide good input on hardware or software upgrades that can help your business run faster to remain competitive
- Smaller jobs may be completed quickly, such as clearing a jammed printer, but projects that exceed this workers computer experience will take five to ten times longer to resolve than the time it would take a trained professional to do the same
- They are unable to perform their main job functions while messing around with technical issues
Hiring a Full-Time Technology Worker
- You usually receive a high level of technical support
- Your business can stay abreast of new changes in technology to help remain competitive
- This solution costs the most to sustain, since technology employees are specialized and annual wages to retain them are high
- For most small businesses under twenty employees, your technical worker will not have enough work to justify a full days salary
- Without someone already on staff with a background in technology, finding and hiring the right candidates for the job can become difficult and time consuming
- If this worker leaves unexpectedly, they can leave your business in a very tough spot
Hiring to a Computer Consulting Company
- This solution costs significantly less than a full-time employee, for as little as $3,800 per year you can keep your technology infrastructure running smoothly
- You don’t have the overhead associated with employing or managing a full-time worker
- The level of technical support you receive is often higher than that of an in-house staff, since the computer professionals you will be dealing with often have many years of in-depth hands on experience
- A technology consultant has access to resources on his team that you don’t get with a single employee, including sophisticated tools, training materials, and additional technology specialists who can assist them with projects when necessary
- Even when employees change, your IT infrastructure is safe
- Your business remains highly competitive, as you’re dealing with IT professionals who work with dozens of businesses each year and know about all of the latest productivity enhancing hardware and software solutions available
- Their up to date training includes many of the latest mobile apps that can help mobilize your workforce via smartphones, tablets, and the cloud
- Finding a reliable company can be difficult
For most small to medium size offices the choice between a non-technical employee, a full-time technical employee, or a technology consulting firm should be a no-brainer. At going rates an outside IT firm can save your business $44,000 per year in operating expense vs. hiring a full-time employee. An outside IT company also provides the security of knowing that your critical IT infrastructure is safely managed by trained professionals.
What would one day of down-time going to cost you? What would one week cost? It’s not necessary for you to find out! For a minimal investment, an IT support company like my PC Techs can come into your Phoenix area office once a week or once a month and perform routine server maintenance, computer maintenance, and make sure the network and systems are running optimally. Beyond that, your expert computer technicians can provide group training on new software, help upgrade existing software to newer and faster versions, and provide consultation on how to spend technology budget in a way that provides the best bang for the buck.
Save time, save money, and increase productivity by hiring the experts at my PC Techs to maximize your uptime! Call (602) 456-0150 to schedule a free consultation today.
Tuesday, September 27th, 2011
Have you considered upgrading the technology for your office? Many companies have been holding off on expensive computer upgrades for several years while, slashing workforce at the same time. This is a potent mix that has a negative impact on office productivity. If you are getting by with a small staff and old computer systems now is a great time to upgrade and improve worker efficiency.
As a Dell Registered Partner, my PC Techs can help you acquire new computers and servers for your office at 10% or 20% prices lower than our competitors. We never mark up the cost of hardware or software, and pass all of our savings on to YOU. https://www.mypctechs.com/dell.php
Do you need $20,000 in new computer equipment? Get it now for only $14,000. We have provided this level of savings to our clients for several years.
After an upgrade, what happens to your old computer equipment? We help you put the old computer equipment to good use. One Arizona company has set a great example for others, take a look at this article: http://news.yahoo.com/reliance-build-inc-donates-computers-k-4-charter-070736628.html
As discussed in the article linked above, donating your used computer equipment to a local non-profit in need is a great way to help out your community. my PC Techs currently knows of two Arizona non-profits that are looking for donations of computer equipment. If you know of anyone looking to upgrade have them give us a call (602) 456-0150. We will help them save money on their new equipment and put all of their old computer systems to great use. Everyone wins in this scenario.
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Tuesday, January 25th, 2011
Company: my PC Techs
Location: Phoenix, AZ
my PC Techs is a locally owned team of information technology professionals based in Phoenix, Arizona, near Chandler Blvd. and the I-10. Our team is comprised of computer experts with many years of hands-on experience and we are currently searching for a fellow technology guru to join our family. The right person for this job enjoys a challenge, has fun working with computers, is social and enjoys meeting new people, is quick and responsive, and will appreciate our organizational culture of providing an honest service to help people better their lives through technology.
This is a mobile support, contract to hire position. You will service business and residential clients at home, in their office, or remotely throughout the Phoenix area. We repair computer hardware and software for residential and commercial clients, and provide a complete range of business IT Support services, including consulting, upgrading, and server administration. Your primary job function will include the following desktop, laptop, and server duties: Computer repair, computer installation networking, software configuration, software installation, virus removal, user and email management, training, and general IT support.
We have grown rapidly throughout the recession and have experienced even greater growth thus far in 2011. As a firm that deeply values our team members, you will be in an excellent position to share in this success as our operations continue to expand.
5+ Years of hands-on computer repair experience
MAC experience A+
For the right person, this could very well be the most rewarding job you’ve ever had.
To apply, email your resume to email@example.com
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Tuesday, November 23rd, 2010
Our November newsletter is packed full of technology and website tips, and contains special holiday offers. A peek at what’s inside:
- How does your website rate
- Friendly computer maintenance reminder
- Best of Ahwatukee 2010
- Hardware donations welcome
- Holiday specials and deals
Our newsletter is the place where you will find your coupon for free web hosting in 2011 – take a look!
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Saturday, September 18th, 2010
We do work for several restaurants and retail stores here in Phoenix, Arizona. These shops are all using windows based point of sale systems. While the software and database that run on the computers to transact credit card payments and process menu items are highly customized and supported by the franchise in most cases, the underlying operating system and hardware is not.
We have learned a lot about these systems and can say with certainty that the biggest issues we have run into are lack of proper backups and lack of spare hardware. When a point of sale system goes down for a store, especially a busy store, it is NO FUN. Employees need to process payments manually by hand and write out paper receipts. As you can imagine, the slowdown at the register does a lot to aggravate customers and employees alike. But there are three things that you can do as a retail store business owner to minimize downtime in the event of a system crash.
1. Perform regular system maintenance
Hiring a firm like my PC Techs to regularly maintain your equipment each month can save you from several hours worth of headache and hundreds or thousands of dollars in lost sales. Our technicians will visit your store and examine your systems for irregular performance. System errors, faulty hardware, failing hard drives, botched OS updates, and corrupted data can, in many cases, be identified and corrected before it becomes a larger problem. Dust can be cleaned out (the largest cause of hardware failure), and parts inspected. Unnecessary programs can be removed and system performance improved. The best part of this scenario, the repairs can be performed before or after regular hours, so customers never experience delay.
2. Perform regular, complete data backups
Usually during the same time as the system maintenance, our technicians can perform a complete data backup of all of your POS systems. This is important. When a hard drive crashes, you want to get your system back online as quickly as possible. To rebuild an entire system, restore data from on off site repository, and get all the hardware and software working correctly could take many hours. With a complete system backup, it could be as simple as popping in the right piece of replacement hardware and running a 30 minute recovery.
3. Identify and build an inventory of replacement parts
When a system failure happens, recovery time can be improved considerably when the right spare parts are kept on hand. Rather than buying hard to find computer equipment online, and waiting for it to be shipped, a replacement part can be obtained from storage and quickly installed to replace the broken component. That part can later be replaced to storage, so you always have a backup on hand for the next time disaster strikes.
When you think about the security of your data and your ability to transact business, keep in mind your local computer experts and ways that they can work with you to help improve the reliability of your computer operations. For help with the maintenance and emergency support of your POS systems, contact my PC Techs today. (602) 456-0150.
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