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Posts Tagged ‘computers’

Email Repair and Support in Phoenix, AZ

Sunday, May 15th, 2016

As a business owner or manager, you know that reliable email communications are important to the success of your business. my PC Techs can help keep your corporate email running as smooth as possible, with fast and knowledgeable email support services for businesses located anywhere in the Phoenix, Arizona metro area. Our expert computer technicians come to you and help with all of your business technical support needs including email support, email hosting services, and the configuration of email accounts on computers, smartphones and tablets including iPhones, iPads, Android smartphones and tablets, desktop computers, laptops, and servers.

Whether your corporate email is hosted on Gmail, Office 365, Godaddy, webmail, or Exchange Server, or your client is Mail, Thunderbird, or Outlook, our expert techs are ready to help maximize your email configuration across all devices and services. We can also help your business setup an in-house server for internal email hosting or provide email hosting for you through one of our dedicated cloud servers.

Productivity in your inbox is important to us, which is why our experience with spam filtering technologies and email anti-virus strategies will help keep all of your business emails clean and clear of unnecessary distractions. No one wants to spend one to two hours per day filtering through annoying SPAM or risk infecting their computer network with viruses. No matter where you host your email, we can help prevent and resolve spam and viruses on all of your devices. If your inbox already faces issues with spam, our expert technicians can help cut spam by up to 95% through additional email spam filtering services or through other techniques.

We know that you want functional, easy to use email solutions for your business. Our many years of knowledge in the configuration and management of business email provides you with an unrivaled technical edge. Here are a few of the many ways we can help:

  • Create new email hosting services for your business internally or on Google Gmail, Microsoft Outlook, or other cloud email hosting services
  • Attach your email hosting to your business domain, so that your email address reads @#yourdomain# instead of some generic service such as @gmail.com or @hotmail.com.
  • Migrate all of your email from one service to a new email hosting service, preserving your emails along the way
  • Create and configure new email accounts for individual employees
  • Maintain Microsoft Exchange servers, solve errors with Exchange server, and perform Exchange upgrades
  • Setup and configure email accounts on iPads, iPhones, Android smartphones and tablets, computers, laptops, and more
  • Make sure that email is synchronized across all devices and configure email accounts for optimal performance
  • Solve email errors in your software including Outlook, Office 365, Thunderbird, and more
  • Prevent SPAM and viruses in email

No matter your email account problem, email hosting platform, or email software you can contact my PC Techs for exceptional support. Our business technology experts provide expert IT support and computer services for all of your computers, networks, and servers. Servicing Phoenix, Scottsdale, Tempe, Chandler, Gilbert and surrounding areas.

Don’t unplug, we come to you! The award winning technology team at my PC Techs makes it easy for your Phoenix or Scottsdale area business to save money and increase productivity by delivering superior technology solutions. Call now to schedule a visit from your own dedicated computer expert: (602) 456-0150 or click here to email us.

Computer Maintenance Matters

Friday, March 15th, 2013

We always ask new clients if they would like us to come out on a regular basis to perform routine computer maintenance. Regular maintenance on your computer systems can extend the life of your machines by many years, and in many cases will help prevent catastrophic failure. As an example, we recently came upon a laptop that was given to us for repair. The system hadn’t been maintained in over three years, and in this case the system fan had stopped spinning. The fan was locked up as a result of dust buildup.

All kinds of bad things happen to a laptop or desktop when a system fan stops spinning. Here, without air circulation the CPU (processor) became so hot that the CPU’s metal fused to the metal on the heat sink. As you can see in the image below, there’s actually a strip of metal from the CPU melted on to the heat sink itself.


Click to See a Larger Version

Unfortunately, this is a costly repair requiring a replacement of the fan, heat sink, and CPU. It’s not as bad as it could be, however. The system board itself didn’t melt. We’ve seen that happen on some systems in a similar situation where the system fan had failed.

This failure could have been prevented with regular maintenance. Dusting out your laptop and desktop fans and cases with compressed air will prevent heat and dust from killing them. Heat and dust are the #1 killers of computer systems and electronics! Just like your car, your computers need regular care too if you want them to last longer. Extend the life of your computers, let my PC Techs help you maintain them with regular visits. Give us a call, (602) 456-0150.

What Does IT Take to Support the Technology for Your Business

Thursday, July 5th, 2012

Most  companies today depend on technology to survive and most people make use of a computing device at some point every single day to get the job done. In an ever more connected world, people work together using a combination of computers, tablets, and smartphones over local and global computer networks. It’s a fact that technology has changed the game for modern business, and the company with the best technology wins, allowing employees to work faster and more efficiently than competitors.

What’s the best way for you, the modern business owner, to manage the critical technology for your business? There are a couple of different options. First, you can let Joe, the ‘shade tree tech’ who works in HR, handle all of the technology issues. Second, you can hire a full time Information Technology Specialist. And third, you can hire a professional outside computer consulting company to handle the technology side of your business. Let’s briefly examine the pros and cons of all three options:
 

Enlisting a Non-Technical Employee

Pros:   Cons:
  • This is the lowest cost solution
 
  • Asking someone who is not technically inclined to do technical work can easily frustrate them, leading to an unhappy worker
  • Problems are often resolved the wrong way, what seems like a working fix at the time eventually leads to larger and more costly problems
  • Without detailed  knowledge of the latest trends in the technology industry, these types of workers are unable to provide good input on hardware or software upgrades that can help your business run faster to remain competitive
  • Smaller jobs may be completed quickly, such as clearing a jammed printer, but projects that exceed this workers computer experience will take five to ten times longer to resolve than the time it would take a trained professional to do the same
  • They are unable to perform their main job functions while messing around with technical issues

 
Hiring a Full-Time Technology Worker

Pros:   Cons:
  • You usually receive a high level of technical support
  • Your business can stay abreast of new changes in technology to help remain competitive
 
  • This solution costs the most to sustain, since technology employees are specialized and annual wages to retain them are high
  • For most small businesses under twenty employees, your technical worker will not have enough work to justify a full days salary
  • Without someone already on staff with a background in technology, finding and hiring the right candidates for the job can become difficult and time consuming
  • If this worker leaves unexpectedly, they can leave your business in a very tough spot

 
Hiring to a Computer Consulting Company

Pros:   Cons:
  • This solution costs significantly less than a full-time employee, for as little as $3,800 per year you can keep your technology infrastructure running smoothly
  • You don’t have the overhead associated with employing or managing a full-time worker
  • The level of technical support you receive is often higher than that of an in-house staff, since the computer professionals you will be dealing with often have many years of in-depth hands on experience
  • A technology consultant has access to resources on his team that you don’t get with a single employee, including sophisticated tools, training materials, and additional technology specialists who can assist them with projects when necessary
  • Even when employees change, your IT infrastructure is safe
  • Your business remains highly competitive, as you’re dealing with IT professionals who work with dozens of businesses each year and know about all of the latest productivity enhancing hardware and software solutions available
  • Their up to date training includes many of the latest mobile apps that can help mobilize your workforce via smartphones, tablets, and the cloud
 
  • Finding a reliable company can be difficult

For most small to medium size offices the choice between a non-technical employee, a full-time technical employee, or a technology consulting firm should be a no-brainer. At going rates an outside IT firm can save your business $44,000 per year in operating expense vs. hiring a full-time employee. An outside IT company also provides the security of knowing that your critical IT infrastructure is safely managed by trained professionals.  

What would one day of down-time going to cost you? What would one week cost? It’s not necessary for you to find out! For a minimal investment, an IT support company like my PC Techs  can come into your Phoenix area office once a week or once a month and perform routine server maintenance, computer maintenance, and make sure the network and systems are running optimally.  Beyond that, your expert computer technicians can provide group training on new software, help upgrade existing software to newer and faster versions,  and provide consultation on how to spend technology budget in a way that provides the best bang for the buck.

Save time, save money, and increase productivity by hiring the experts at my PC Techs to maximize your uptime! Call (602) 456-0150 to schedule  a free consultation today.

 

Using CleanMgr to Reduce File Clutter

Wednesday, February 15th, 2012
There have been countless articles written to help you with reducing temporary files that clutter your hard drive. Windows performs cleanup for most of these files under normal circumstances, but control over the process is limited. To gain more control over these files, you can use CleanMgr as part of a normal monthly maintenance cycle.

In a modern Windows OS, when you click Start/Accessories/System Tools/Disk Cleanup you will note a dialog which will eventually present you with choices of files to remove from your computer. These are left over files from various activities and will look something like this:

Disk Cleanup can assist you in removing no longer needed files

Now you are able to select the categories you want to remove, for example, Temporary Internet Files, Microsoft Error Reporting Temporary Files, Recycle Bin, Temporary Files, WebClient/Publisher Temporary Files, etc. Note these are all temporary files. There are also other categories you should normally never select. These include Office Setup Files, Log Files, Compress Old Files and Catalog files for the Content Indexer. Please note Windows Vista and Windows 7 users will have more options available.

If this is the first time you have ran CleanMgr (Disk Cleanup), the initial scan process could take quite some time. These scan’s may take in excess of an hour. Microsoft had provided a way to streamline this process through preferences, but you have to use the Command Prompt to take advantage of it.

 

 

To get started we’ll need to use the CMD prompt. Alternatly, you can “Run” a command from the “Start Button” this will work too.

Let’s start with the CMD prompt:

For Windows XP click Start/Run/CMD

For Windows 7 click Start/All Programs/Accessories/Command Prompt

This will open a Command Console allowing you to type in the following command:

cleanmgr.exe /sageset:99

Running CleanMgr from the Command Prompt

This will bring up a new Disk Cleanup Settings window

Using the Sageset switch

On Windows XP computers, you should usually select the following categories: Temporary Setup Files, Downloaded Program FIles, Temporary Internet Files, Microsoft Error Reporting Temporary Files, Old Chkdsk files, Recycle Bin, Temporary Remote Desktop files, Temporary Files, WebClient/Publisher Temporary Files, Catalog files for the Content Indexer. Optionally you could select Debug Dump Files and Offline Webpages as well. You should almost NEVER select Office Setup Files.

On Windows 7 computers, you should usually select the following categories: Temporary Setup Files, Downloaded Program Files, Temporary Internet Files, Debug Dump Files, Old Chkdsk files, Recycle Bin, Service Pack Backup Files, System error memory dump files, System error minidump files, Temporary Files, Temporary Windows installation files, Thumbnails, Files discarded by Windows upgrade, Per user archived Windows Error Reporting Files, System archived Windows Error Reporting Files

Once you have made your selections, Click OK.

Now that you have saved your settings, run the following command:

cleanmgr.exe /sagerun:99

The Sagerun Switch

This process could take some time to complete and will run on all attached drives. So if you have network drives or external drives you do not want included, be sure to disconnect or remove these drives.

For more information about using CleanMgr from the command line please reference:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315246 (for Windows XP)

http://windows.microsoft.com/en-us/windows7/Delete-files-using-Disk-Cleanup (For Windows 7)

my PC Techs provides expert computer repair and computer consulting services to the Phoenix metro area. For more information or to schedule an appointment please call (602) 456-0150.

DD-WRT and Linksys WRT54G – Client Mode for Wan over Wifi

Thursday, November 10th, 2011

The Challenge: How can you create a wired LAN with an independent network when:

> There is no available CAT5 cable leading to a modem or router
> The only internet connection nearby is on an established router that you can’t change settings on
> Wireless access is available in the building

One option is a cradelpoint 4G router, using a Verizon 4G modem to setup internet access for multiple computers. However, in this case, we need a solution that is not limited by the amount of data you can download before overages set in. We settled on using a spare Linksys WRT54G router. When flashing this to DD-WRT, it’s possible to set the WAN on the wireless router to client mode and connect to an existing Wi-Fi network. We could then create a LAN on the device and plug-in computers to create our own network that would use the connected Wi-Fi network signal to pull internet!

Take a look at this article “Building a Wireless Bridge” that is helpful for this type of configuration. How can our Phoenix computer repair office help you solve your office networking challenges?


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Same day on-site computer repair services for these Arizona cities: Apache Junction, Ahwatukee, Carefree, Cave Creek, Chandler, Chandler Heights, Fountain Hills, Gilbert, Glendale, Higley, Laveen, Mesa, Paradise Valley, Peoria, Phoenix, Scottsdale, Tempe

We service these Phoenix area zip codes: 85001, 85002, 85003, 85004, 85005, 85006, 85007, 85008, 85009, 85010, 85011, 85012, 85013, 85014, 85015, 85016, 85017, 85018, 85019, 85020, 85021, 85022, 85023, 85024, 85025, 85026, 85027, 85028, 85029, 85030, 85031, 85032, 85033, 85034, 85035, 85036, 85037, 85038, 85039, 85040, 85041, 85042, 85043, 85044, 85045, 85046, 85048, 85050, 85051, 85053, 85054, 85055, 85060, 85061, 85062, 85063, 85064, 85065, 85066, 85067, 85068, 85069, 85070, 85071, 85072, 85073, 85074, 85075, 85076, 85078, 85079, 85080, 85082, 85083, 85085, 85086, 85087, 85097, 85098, 85099, 85117, 85118, 85119, 85120, 85121, 85122, 85123, 85127, 85140, 85141, 85142, 85143, 85145, 85147, 85172, 85173, 85178, 85190, 85201, 85202, 85203, 85204, 85205, 85206, 85207, 85208, 85209, 85210, 85211, 85212, 85213, 85214, 85215, 85216, 85217, 85218, 85219, 85220, 85224, 85225, 85226, 85227, 85233, 85234, 85236, 85241, 85242, 85244, 85246, 85248, 85249, 85250, 85251, 85252, 85253, 85254, 85255, 85256, 85257, 85258, 85259, 85260, 85261, 85262, 85263, 85264, 85266, 85267, 85268, 85269, 85271, 85274, 85275, 85277, 85278, 85280, 85281, 85282, 85283, 85284, 85285, 85286, 85287, 85290, 85295, 85296, 85297, 85298, 85299, 85301, 85302, 85303, 85304, 85305, 85306, 85307, 85308, 85309, 85310, 85311, 85312, 85318, 85322, 85323, 85326, 85327, 85329, 85331, 85335, 85338, 85339, 85340, 85343, 85345, 85351, 85353, 85363, 85372, 85373, 85374, 85375, 85376, 85377, 85378, 85379, 85380, 85381, 85382, 85383, 85385, 85387, 85388, 85396

my PC Techs | Expert Computer Solutions You Can Trust | (602) 456-0150